Step 2 of 6: Information
- Service
- Information
- Identity
- Checklist
- Review
- Submitted
Service: Complaints & Disputes
About this service
Raise a complaint about a consular service, a community matter, or treatment you have received, so the association can follow it up.
What the association does
The committee records your complaint, may ask for more information, and raises it with the appropriate office. You will be updated on the case.
What you'll need
- Date and place of the incident
- Names of people or offices involved, if known
- Any receipts, letters, or messages that support your complaint
Requirements are a guide and may change. The committee confirms current requirements and fees for your case.
What happens next
- Verify your identity: confirm your email first, then give your personal and passport details and take a live photo.
- Answer the questions for this service and attach the documents you have.
- Review everything and confirm who can see each part.
- Submit. Your account and your first request are created together, and the committee reviews them.